Frequently Asked Questions
Below you’ll find answers to common questions from parents and carers about placements and day‑to‑day life at Beacon Haven.
Will I be able to keep in regular contact with my child whilst in your care?
Maintaining contact with family and carers where approved is seen as paramount and is fully encouraged, as are visits to the home.
Most children undertake regular visits at planned weekends and half terms where all travel arrangements are discussed and agreed prior to admission.
Will I be able to visit my child at the placement?
We encourage visiting your child at the placement. This helps your child and yourself feel comfortable which in turn supports better outcomes for them. You may come for dinner, join in with activities with your child and we also hold an annual ‘Get Together’ where all parents and or special people come together and celebrate your child’s successes and progression.
Can I turn up at the home without prior agreement?
It is in your child’s best interest that you notify the home prior to arriving. Contact days and times need to be agreed as arriving without notifying us may cause unnecessary disruption to your child’s daily routines at the placement.
Can my child have a mobile phone?
Your child is able to have a mobile phone providing there are no safeguarding concerns. The home will complete a 5 stages of internet safety workshop to ensure your child is given all information they need to keep themselves safe and are able to make informed decisions. Your child will also have a mobile phone contract in place that they read, understand and sign. The use of mobile phone may be revoked for a period of time if they are using the phone inappropriately.
Can I put money into my child’s account whilst they are in placement?
The home provides your child with pocket money, activity money and a clothing allowance. There will be no need to give your child extra money whilst residing in our care. We recommend that you do not put additional money into your child’s bank account that they have access to as we need to ensure we are keeping your child safe and need to monitor any additional spending.
How will I know how well my child is doing?
You will receive a daily observation form which is sent at the end of each day by a team member via email. This will give you a rundown of their day. In addition to this, you will receive a monthly report, a quarterly report and all school reports from your child’s educational provision.
How will you discipline my child?
Young People are increasingly encouraged according to age and ability, to develop the skills necessary to manage their own behaviour effectively. They are supported by staff in identifying appropriate rewards and sanctions for their behaviour. This helps them take a degree of responsibility for their behaviour and begins the process of reparation.
Will I be involved in my child’s care plan?
Yes, we strongly recommend that you and your child is part of their care planning. All main documents will be shared with you every time they are updated as well as at the end of each month once the managers review has been completed.
How will I be notified if there is an emergency?
Part of the incident process is to notify parents or those who hold parental responsibility. This includes after the use of an restrictive physical intervention, urgent medical attention, running away, police involvement etc.
Get in Touch
If you have a question we haven’t covered or need clarification about any part of our service, we’d love to hear from you. Contact us today and take the first step towards clear answers and the right support.